ServerLess LLM Application
Introduction In the realm of customer service, leveraging advanced technologies such as Large Language Models (LLMs) has become essential for enhancing efficiency and providing superior service. This journey explores how I utilized Amazon Bedrock to build a serverless application that automates the summarization of customer phone calls, transforming raw audio data into valuable insights with minimal manual intervention. Problem Statement The primary challenge was to assist a customer service department in managing and analyzing customer interactions effectively....